2012 AIN Customer Support Survey Results
Flight Display Systems is pleased to announce that it has jumped two spots to reach the Number Two spot overall in Cabin Electronics as ranked by the readers of Aviation International News 2012 Product Support Survey. This is a significant increase and is largely due to the company’s exemplary technical representatives who tied for first in their category. AIN readers also recognized the Flight Display Systems technical manuals as far and away the best in the industry.
Summary:
1st in Technical Representatives
1st in Technical Manuals
2nd Overall Average
Click to read the entire AIN article.
“We are once again honored and humbled to rank so highly among the giants of the avionics industry," said David Gray, President of Flight Display Systems. "It is always great to be recognized for our efforts. Our customers are king and our goal is to always go above and beyond their expectations."
Flight Display Systems has continued to grow over the last year. The company has developed several new options for Customer Support including:
Live website chat with trained avionics technicians, and
New customer service software for centralized access, and
Frequently Asked Questions database
Live Chat
Users who visit our website during office hours can chat with our technicians.
Customer Service Software
Flight Display Systems uses an integrated customer support software suite that tracks support jobs from initial phone call to shipping. The software is used by Fortune 500 companies and allows Flight Display Systems to provide fast, technical answers to customers.
Frequently Asked Questions
Our searchable FAQ provides our customers with answers to the most common issues. Questions are organized by product category, with over 100 articles online today. Flight Display Systems had over 1,300 visitors who read over 4,000 technical product articles in the first part of 2012.
The Avionics Product Support Survey was designed and administered by Newtown, Conn.-based Forecast International in full collaboration with Aviation International News (AIN). AIN has an audience of over 40,000 highly targeted aviation professionals in 148 countries.